Privacy Policy

1. Information We Collect

We may collect personal information including but not limited to:

• Your name
• Phone number
• Email address
• Property or service address
• Information submitted through contact or quote forms
• Any additional information you provide to us directly

We may also automatically collect website usage information including:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Date and time of website visits
• Referral sources and website interactions

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes for our services
• Schedule and deliver painting services
• Send service-related communications
• Improve our website and customer experience
• Comply with legal obligations
• Contact you regarding follow-up or ongoing work

We will not use your personal information for purposes other than those described in this policy without your consent, unless required by law.

3. Disclosure of Information

We may disclose your personal information to:

• Our staff and contractors who need the information to perform their duties
• Third-party service providers who assist us in operating our business (e.g. scheduling software, email platforms)
• Government or regulatory bodies where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Your information is stored securely and access is restricted to authorised personnel only.

While we take all reasonable precautions, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.

5. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use Google Analytics to measure how visitors find and use our website. Google Analytics collects information such as your IP address, the pages you visit, how long you spend on them and how you arrived at our site. We use this to improve the website. We do not use it to identify you personally.

You can disable cookies through your browser settings, and you can opt out of Google Analytics using the browser add-on Google provides for that purpose. Disabling cookies may affect the functionality of certain parts of our website.

6. Google Analytics and Overseas Disclosure

Google operates internationally, so some of the information described in section 5 is handled outside Australia.

Information handled by Google Analytics, including your IP address, may be transmitted to and stored on Google servers located outside Australia, including in the United States. By using this website you consent to that transfer.

Google's handling of that information is governed by Google's own privacy policy, which is available at policies.google.com/privacy. We encourage you to read it.

We do not control how Google handles information once it is transmitted to them, and this policy does not apply to Google's own practices.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete or out of date. To make such a request, please contact us using the details below.

We will respond to your request within a reasonable time and in accordance with the Australian Privacy Principles.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

We take all privacy complaints seriously and will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).